Introduction
helpmetoday.net ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
Information You Provide
- Service Reviews: When you submit a review, we collect your name (optional), email address, review text, and rating.
- Provider Signups: When service providers register, we collect contact information, organization details, and verification documents.
- Contact Forms: Information you provide when contacting us via email.
Automatically Collected Information
- Usage Data: Browser type, device information, pages visited, time spent on pages.
- Location Data: When you grant permission, we collect your approximate location to show nearby services. This is never stored permanently.
- Cookies: We use essential cookies for site functionality. We do not use tracking or advertising cookies.
How We Use Your Information
- To provide and maintain our service directory
- To display reviews and ratings for community services
- To verify service provider information
- To respond to your inquiries and support requests
- To improve our website and services
- To prevent fraud and abuse
- To comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- Public Reviews: Reviews you submit are displayed publicly (you can choose to post anonymously).
- Service Providers: When you use our platform to contact a service provider, they may receive your contact information.
- Legal Requirements: We may disclose information to comply with laws, court orders, or legal processes.
- Service Providers: We may share data with third-party vendors who help us operate our website (hosting, email, analytics).
Data Security
We implement reasonable security measures to protect your information, including:
- Encryption of data in transit (HTTPS)
- Secure database storage
- Access controls and authentication
- Regular security reviews
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of certain data collection practices
- Withdraw consent for location access at any time
To exercise these rights, contact us at privacy@helpmetoday.net
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Third-Party Services
Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We use:
- Mapbox: For map display and location services
- Hosting providers: For website infrastructure
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us: